Keep New Enquiries Organised
Add enquiries and keep the important information together, so you always know who's interested in your services.
NICE ONE CRM · ENQUIRY MANAGER
Turn More Enquiries Into Paying Customers
Keep track of every opportunity, remember your follow-ups and know exactly where each enquiry stands.
Getting an enquiry is a great feeling. But turning that enquiry into paid work can take more than one conversation.
You might need to answer questions, arrange a visit, send a quote or follow up a few days later.
When you're busy running a business, it's surprisingly easy for an enquiry to get forgotten or lost among emails, messages and phone calls.
Nice One CRM's Enquiry Manager gives small businesses a simple way to track customer enquiries, organise leads and manage follow-ups, all in one place.
Start Your Free 14-Day TrialNo credit card required.
Track enquiries and follow-ups in one simple dashboard
SIMPLE ENQUIRY TRACKING
Simple Enquiry Tracking for Small Businesses
Instead of keeping enquiries in your head, on scraps of paper or across different apps, Nice One CRM gives you one organised place to manage them.
You can see which enquiries are new, who you've contacted, which customers have received quotes and what needs your attention next.
See Exactly Where Things Stand
Follow each enquiry through clear stages, from new enquiry to first contact, quote and final outcome. Know which opportunities are moving forward and which ones need another conversation.
Never Forget to Follow Up
Not every customer accepts a quote straight away. Use customer follow-up reminders and actions to help you remember when to get back in touch instead of leaving promising opportunities to go cold.
Turn Enquiries Into Quotes
When a customer is ready for a price, create a quote and keep the process moving without losing track of the original enquiry.
Celebrate the Wins
When an enquiry turns into paid work, mark it as won. You'll have a clearer picture of the work you've secured and the opportunities still waiting for a decision.
FROM ENQUIRY TO WON WORK
From First Enquiry to Won Work
Imagine a homeowner contacts you about a new job.
You add the enquiry, speak to the customer and prepare a quote.
A few days pass without a response, so you follow up.
The customer asks another question, you answer it and they decide to go ahead.
With Enquiry Manager, you can follow the whole journey rather than trying to remember what happened and when.
Your enquiry journey
01New Enquiry
02Contacted
03Quoted
04Follow Up
05Second Follow Up
06🎉 Won
DON'T MISS OPPORTUNITIES
Stop Losing Track of Potential Customers
One of the biggest challenges for a busy small business is keeping on top of every potential customer.
A missed follow-up or forgotten quote can mean missing out on work you've already spent time trying to win.
Using enquiry tracking software helps you see what needs attention and keep conversations moving forward.
With your enquiries, follow-ups, quotes and customer information connected, you can spend less time searching for details and more time winning and completing work.
1
Record the enquiry
Keep the customer's details and requirements together.
2
Send the quote
Prepare a quote and keep track of the opportunity.
3
Remember to follow up
Use reminders to help you get back in touch at the right time.
4
Record the outcome
Mark the enquiry as won or lost so you know where things stand.
EVERYTHING CONNECTED
More Than Just Enquiry Management Software
Your Enquiry Manager is connected to the other tools in Nice One CRM, helping you manage the full customer journey from first contact to paid work.
COMMON QUESTIONS
Frequently Asked Questions
What is enquiry management software?
Enquiry management software helps businesses organise incoming enquiries, track conversations, arrange follow-ups and monitor opportunities until they are won or lost.
How can I keep track of customer enquiries?
Nice One CRM's Enquiry Manager gives you a central place to record new enquiries, update their progress and see which customers need following up.
Can I track enquiries from different sources?
Yes. You can add enquiries into Nice One CRM, including opportunities that come through phone calls, messages or other channels.
Can I create quotes from enquiries?
Yes. Nice One CRM helps you create quotes as part of managing your customer opportunities.
What happens if a customer doesn't respond?
You can keep track of enquiries that need attention and use follow-up reminders to help you remember to contact them again.
Don't Let Your Next Customer Slip Away
Keep your enquiries organised, follow up at the right time and turn more opportunities into paid work.
Start Your Free 14-Day TrialNo credit card required.